All job cancellations must be made directly with the Special Duty section twenty-four (24) hours in advance of the job’s start time. Phone cancellations will not be honored. Cancellations must be received in writing via fax or email. The cancellation notification time will be recorded as the time when the written notification is received. In the event a job is cancelled with less than 24 hours notice, a minimum fee equivalent to two (2) hours, per officer, will be assessed to the requestor, along with Administrative fees and Worker Comp fees.
Please follow these procedures:
- During normal business hours Monday through Friday, (except holidays) from 8:00 a.m. until 3:00 p.m., vendors/requestors must call the Special Duty section at (808)723-3575 to notify the clerks of your cancellation and a cancellation form must be faxed to (808)768-1699 or emailed to [email protected].
- During non-business hours, vendors/requestors must call the after-hours phone at 1-800-916-1383 and fax a cancellation form to (808)768-1699 (or email [email protected]).
- If your call is not answered, please leave your full name, company name, job number, location, date and time of the event, a callback phone number, and state that the job is being cancelled.