As of December 2020, HPD Alarm Tracking has a New Vendor.

PM-AM will now be replacing Cry Wolf Services

ALL alarm users (including previous customers with existing permits)

may now register online by clicking the link provided.

You may then pay your bill online and update your account information via the website.

When you click on the link above,
you will be redirected to PM AM False Alarm Management,
our new False Alarm Vendor located in Dallas, Texas.
PM AM False Alarm Management: 1-877-624-4992
(The hours are 4am to 3pm Hawaii Standard Time)

Important Payment Information:

You must receive an invoice to make a renewal payment.
(Contact PM AM for an invoice)
Once your receive your invoice, you may pay by check or money order
PLEASE DO NOT SEND CASH
CREDIT CARD PAYMENTS ARE TAKEN VIA THEIR WEBSITE

Make checks out to: City and County of Honolulu, False Alarm Program

Do NOT make checks out to “City and County of Hawaii”
Do NOT write “Paid in Full” on your check or remittance slip/invoice.
Write checks out in English.
Mail your payment ONLY to the P.O. Box listed below


Send to P.O. Box 30720, Honolulu HI 96820-0720
(Please include the Remittance slip on the bottom of your mailed invoice)


Any discrepancies will VOID your check and it will need to be resubmitted.

If you feel like you’ve received a DUPLICATE INVOICE after paying,
DO NOT PAY
then contact PM AM False Alarm Management
Phone: 1-877-624-4992
(The hours are 4am to 3pm Hawaii Standard Time)
or
Email: [email protected]

Page last updated on 8/11/21

98% of the alarms that the police respond to turn out to be false alarms.

In 2019, HPD responded to 18,729 false alarms on Oahu.

Responding to false alarms takes HPD officers away from other calls for service and can delay the response to urgent incidents.

False Alarm Definition:
A False Alarm is any alarm activation communicated to an emergency service
that IS NOT IN RESPONSE to an actual or threatened emergency.

4th false alarm or more: $50.00 each

It is the responsibility of an Alarm user to obtain an alarm permit from the City
for each property that utilizes an alarm system.

• An Alarm user must obtain an alarm permit from the City for each property that utilizes an alarm system.
• The annual registration fee of residential and commercial location is $15.
• Alarm permits cannot be transferred to another person or location.
• Alarm permits must be renewed annually.
• The annual renewal fee of residential and commercial location is $5.
• Failure by an alarm user to obtain a permit shall constitute a violation punishable by a fine of not more than $100.

The Honolulu Police Department would like to thank you for taking the time to read and consider this information. We ask for your continued support in our efforts to reduce the number of false alarms on Oahu.

Mahalo for your cooperation!