A FRESH START FOR COMMUNITY SAFETY:
In 2025, we reintroduce the Alarm Tracking & Billing Section with a renewed commitment to protecting Honolulu’s residents. Originally launched in 2005 as the False Alarm Program, our mission has always been to enhance public safety, reduce false alarms, and ensure efficient use of police resources. Now, with a fresh approach, we’re bringing cutting-edge technology and a transparent billing system to make alarm monitoring more effective than ever. Our priority is simple: keeping our island communities safe and secure with exceptional service you can count on.
WHY THE ALARM TRACKING & BILLING PROGRAM MATTERS:
False alarms aren’t just a nuisance—they can divert critical resources away from real emergencies, potentially putting lives at risk. That’s why this program was created: to identify and reduce false alarms through close monitoring and user education. The results speak for themselves—over the years, we’ve significantly decreased false alarms, improving response times and freeing up resources for urgent public safety needs.
PARTNERING FOR PROGRESS:
We’re excited to team up with PM-AM Corporation, a recognized leader in false alarm management solutions. This partnership is transforming the way we operate by integrating innovative strategies and robust technologies. Together, we’re creating a seamless, user-friendly experience for alarm subscribers while ensuring the reliability and efficiency you deserve.LOOKING TO THE FUTURE:
Our vision for the Alarm Tracking & Billing Program is forward-thinking and community-focused. By harnessing advanced technologies and data analytics, we’re making alarm tracking smarter and emergency response faster. These innovations are designed to meet the unique needs of Honolulu’s diverse neighborhoods, ensuring every activation is handled with care and precision.
BUILDING A SAFER ISLAND HOME TOGETHER:
We’re more than just a program—we’re a partner in your safety. Through expanded community outreach and educational initiatives, we’re helping alarm users understand best practices while aligning with local regulations. Together, we’re creating a culture of responsible alarm usage and a safer, more secure Honolulu for everyone.
Let’s work hand in hand to protect our island home. Welcome to a new era of safety, trust, and service with the Alarm Tracking & Billing Program!
UPDATED SUBSCRIBER INFORMATION:
The Honolulu Police Departments Alarm Tracking and Billing Section is committed to ensuring your safety and providing efficient alarm services for both residential and commercial properties. To clarify the process for managing your alarm-related needs, we would like to explain the roles of HPD and our trusted vendor, PM-AM Corporation, in the Alarm Tracking and Billing Program.
HPD’s Role: The Honolulu Police Department oversees the Alarm Tracking and Billing Program and serves as your initial point of contact for general inquiries. We are here to assist with questions, provide guidance, and facilitate communication to ensure your concerns are addressed promptly.
PM-AM Corporation’s Role: HPD contracts with PM-AM Corporation to manage all aspects of alarm registrations, renewals, permit information updates, payments, and other related services. PM-AM Corporation operates the client portal and handles the technical and administrative functions of the program, making them the primary resource for resolving specific account-related issues or inquiries.
How This Affects You:
-For questions about your alarm registration, permit renewals, account updates, or payments, please visit the client portal at www.honolulupd.org under Police Services > Alarm Registration, Billing, and Tracking. The portal, managed by PM-AM Corporation, provides comprehensive tools to address your needs.
-If you contact HPD with inquiries, our team will gladly assist by answering general questions or directing you to PM-AM Corporation for detailed support. PM-AM Corporation is equipped to provide authoritative answers and resolve account-specific concerns efficiently.
Why This Partnership Exists: By partnering with PM-AM Corporation, HPD ensures that you benefit from a specialized, user-friendly system designed to streamline alarm management. This collaboration allows us to maintain our focus on public safety while providing you with a dedicated vendor for administrative support.
Contact Information:
-For direct assistance with registrations, renewals, or account updates, access the client portal at www.honolulupd.org or contact PM-AM Corporation through the support options listed on the website.
-For general inquiries or assistance, reach out to the HPD Alarm Tracking and Billing Section at [email protected], and we will guide you or refer you to PM-AM Corporation as needed.
We appreciate your understanding of this process and thank you for your continued trust in HPD. Our partnership with PM-AM Corporation is designed to enhance your experience and ensure efficient service. If you have any questions, please visit www.honolulupd.org or contact us, and we will be happy to assist
PAYMENT INFORMATION: