A FRESH START FOR COMMUNITY SAFETY:
In 2025, we reintroduce the Alarm Tracking & Billing Section with a renewed commitment to protecting Honolulu’s residents. Originally launched in 2005 as the False Alarm Program, our mission has always been to enhance public safety, reduce false alarms, and ensure efficient use of police resources. Now, with a fresh approach, we’re bringing cutting-edge technology and a transparent billing system to make alarm monitoring more effective than ever. Our priority is simple: keeping our island communities safe and secure with exceptional service you can count on.
WHY THE ALARM TRACKING & BILLING PROGRAM MATTERS:
False alarms aren’t just a nuisance—they can divert critical resources away from real emergencies, potentially putting lives at risk. That’s why this program was created: to identify and reduce false alarms through close monitoring and user education. The results speak for themselves—over the years, we’ve significantly decreased false alarms, improving response times and freeing up resources for urgent public safety needs.
PARTNERING FOR PROGRESS:
We’re excited to team up with PM-AM Corporation, a recognized leader in false alarm management solutions. This partnership is transforming the way we operate by integrating innovative strategies and robust technologies. Together, we’re creating a seamless, user-friendly experience for alarm subscribers while ensuring the reliability and efficiency you deserve.LOOKING TO THE FUTURE:
Our vision for the Alarm Tracking & Billing Program is forward-thinking and community-focused. By harnessing advanced technologies and data analytics, we’re making alarm tracking smarter and emergency response faster. These innovations are designed to meet the unique needs of Honolulu’s diverse neighborhoods, ensuring every activation is handled with care and precision.
BUILDING A SAFER ISLAND HOME TOGETHER:
We’re more than just a program—we’re a partner in your safety. Through expanded community outreach and educational initiatives, we’re helping alarm users understand best practices while aligning with local regulations. Together, we’re creating a culture of responsible alarm usage and a safer, more secure Honolulu for everyone.
Let’s work hand in hand to protect our island home. Welcome to a new era of safety, trust, and service with the Alarm Tracking & Billing Program!
ALARM FEE INFO:
1. Permit requirement
If you have an alarm system that is intended to get a police response (directly or indirectly), you need a permit.
2. Permit fees
* New permit: $15 per location.
* Yearly renewal: $5 per location.
* Program guidance: renewal invoices are generally due within 30 days; no late fee for renewal.
3. False alarm charges (per 12-month period)
* 1st false alarm: $0
* 2nd false alarm: $0
* 3rd false alarm: $0
* 4th false alarm: $50 (but the ordinance allows a possible “education class” waiver for the first 4th).
* 5th and each additional: $50 each
4. Payment deadline for assessed charges
* Any assessed service charge must be paid within 30 days of receiving the notice.
5. “72-hour common cause” rule (can reduce how many count)
* Multiple false alarms caused by the same issue within 72 hours can count as 1 false alarm if it’s repaired and documented and it doesn’t recur within 30 days.
6. 30-day grace period (new install / reinstall)
* New install/reinstall can get a 30-day grace period if the alarm coordinator is notified in writing within 10 days of completion.
7. No-response for unpaid charges (after 4th and beyond)
* After the 4th false alarm level, HPD may discontinue responding to alarms at that location until unpaid service charges are paid (panic/duress/holdup alarms are treated differently).
8. No-permit violation amounts
* Not having a required permit can be fined up to $100.
If you’re cited and still don’t get a permit within 30 days, then each activation becomes:
$50 service charge plus
$250 violation fine
…until a permit is obtained.
9. Appeal window
Request review/appeal in writing within 10 days of the mailed/delivered notice (program guidance indicates no appeal fee).
10. If the alarm company failed to notify
If the alarm company didn’t give required notice about permitting, please contact HPD at [email protected] .
The Honolulu Police Departments Alarm Tracking and Billing Section is committed to ensuring your safety and providing efficient alarm services for both residential and commercial properties. To clarify the process for managing your alarm-related needs, we would like to explain the roles of HPD and our trusted vendor, PM-AM Corporation, in the Alarm Tracking and Billing Program.
HPD’s Role: The Honolulu Police Department oversees the Alarm Tracking and Billing Program and serves as your initial point of contact for general inquiries. We are here to assist with questions, provide guidance, and facilitate communication to ensure your concerns are addressed promptly.
PM-AM Corporation’s Role: HPD contracts with PM-AM Corporation to manage all aspects of alarm registrations, renewals, permit information updates, payments, and other related services. PM-AM Corporation operates the client portal and handles the technical and administrative functions of the program, making them the primary resource for resolving specific account-related issues or inquiries.
How This Affects You: -For questions about your alarm registration, permit renewals, account updates, or payments, please visit the client portal at www.honolulupd.org under Police Services > Alarm Registration, Billing, and Tracking. The portal, managed by PM-AM Corporation, provides comprehensive tools to address your needs. -If you contact HPD with inquiries, our team will gladly assist by answering general questions or directing you to PM-AM Corporation for detailed support. PM-AM Corporation is equipped to provide authoritative answers and resolve account-specific concerns efficiently.Why This Partnership Exists: By partnering with PM-AM Corporation, HPD ensures that you benefit from a specialized, user-friendly system designed to streamline alarm management. This collaboration allows us to maintain our focus on public safety while providing you with a dedicated vendor for administrative support. CONTACT INFORMATION: -For direct assistance with registrations, renewals, or account updates, access the client portal at www.honolulupd.org or contact PM-AM Corporation through the support options listed on the website. -For general inquiries or assistance, reach out to the HPD Alarm Tracking and Billing Section at [email protected], and we will guide you or refer you to PM-AM Corporation as needed. We appreciate your understanding of this process and thank you for your continued trust in HPD. Our partnership with PM-AM Corporation is designed to enhance your experience and ensure efficient service. If you have any questions, please visit www.honolulupd.org or contact us, and we will be happy to assist
PAYMENT INFORMATION:
All invoices are provided by PM-AM Corporation, once received you may make any and / or all payments via check or money order. **PLEASE DO NOT SEND CASH**
PLEASE MAKE CHECKS AND PAYMENTS OUT TO:
City & County Of Honolulu, False Alarm Program
P.O. Box 30720, Honolulu HI 96820-0720
**Please include the Remittance Slip on the bottom of your mailed invoice**
Note On Check Submission: To ensure smooth processing, please carefully complete your check with all required details, including the correct payee name (CITY & COUNTY OF HONOLULU, FALSE ALARM PROGRAM) the full address (P.O. Box 30720, Honolulu, HI 96820-0720) the exact amount and legible signature.
**Any errors, omissions, or discrepancies may result in your check being voided, requiring resubmission. Mahalo.**
Payments via Credit Card may be taken via the PM-AM Corporation Client Portal. If you do not receive a payment please contact PM-AM Corporation @ 1-866-554-7252.
Please be aware that clicking the link below will redirect you to the Client Portal provided by PM-AM Corporation , the designated vendor for our Alarm Tracking & Billing Program based in Dallas, Texas.
CLICKING THE LINK BELOW WILL TAKE YOU TO THE CLIENT PORTAL PROVIDED BY PM-AM CORPORATION
PM-AM CORPORATION CONTACT INFO: