FAQ




How do I Commend an Officer


The Honolulu Police Department is very proud of its employees, both civilian and sworn, especially when they go beyond the call of duty, as they so frequently do.  If you have witnessed an officer or civilian employee who has exemplified our motto of “Serving and Protecting with Aloha,” then we would like to hear about it. 


Letters of appreciation should describe the location and events of the incident along with the officer’s name and badge number (if available). In all cases, the employee and his or her supervisor are made aware of the outstanding performance and a copy of the recognition is placed in the employees personnel file.


Although our employees do not expect to be thanked for serving the community, recognition of exceptional service is always appreciated.


You may send an email through the Online Email Form or


you may send a letter or note of appreciation to:


Honolulu Police Department
Office of the Chief of Police
801 South Beretania Street
Honolulu, Hawaii 96813




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How do I Check my Criminal History


The Honolulu Police Department does not issue criminal history records. These records are also known as police abstracts, police certificates or police clearances in other jurisdictions.

This information is maintained by the State of Hawaii Criminal Justice Data Center.


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How do I file an Animal Nuisance Complaint


Call 911 and have an officer respond. Please be willing to meet with the officer to relate any additional informaiton that he/she may need.


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How do I file a Complaint on an Officer


Complaints against police officers are investigated by the Honolulu Police Commission, HPD's Professional Standards Office, or Human Resources Division depending upon the circumstances. See below for details.


If you have any questions about filing a complaint or any questions regarding disciplinary procedures you may contact the Professional Standards Office.


 

Professional Standards Office


If a complaint involves any of the following, contact the HPD Professional Standards Office:


A notarized statement is required as part of the police union's collective bargaining agreement. Links to the forms are listed here under the Professional Standards Office section.


If you wish to remain anonymous, your complaint will be reviewed and/or investigated in accordance with the collective bargaining agreement and departmental policy.


You may mail a notarized statement to the above address or you may appear in person and a statement will be taken by a Professional Standards Office detective and notarized at that time. Be sure to bring a proper identification card (state ID, driver's license, passport, etc.).


If the complaint is criminal in nature, you may call 911 and have a police officer sent to your location. The officer will initiate the complaint for you and forward it to the Criminal Investigation Section of the Professional Standards Office. You may come to the Professional Standards Office and a complaint will be initiated for you by a Professional Standards Office detective.


Complaint Forms


The following forms are available as downloadable PDF forms.



For more information regarding these forms or how to fill them out, please contact the Professional Standard Office.



Honolulu Police Commission


If a complaint involves an officer


They will require a notarized statement so be prepared to present proper identification (state ID, driver's license, passport, etc.).


Personnel Matters


If the complaint concerns individual or family matters that do not involve criminal law violations or HPD's Standards of Conduct (e.g., the payment of debts, personal disputes) you should contact the Human Resources Division of the Honolulu Police Department at 808-723-3557.


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How do I setup a House Check


The Honolulu Police Department conducts house checks for vacationing residents upon request.  House checks help with protecting property and the early detection of burglary, vandalism, and other crimes.  House checks are always conducted by uniformed officers.


Qualifications



How Do I Sign Up?


To request a house check, call 911 and ask for the police, non-emergency line.


What If My Schedule Changes?


Residents who return home early must contact the Honolulu Police Department by calling 911 to cancel the house check request. An officer will be sent to the residence to verify the cancellation.


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How do I Register my Motor Vehicle


Motor vehicle registration for the City and County of Honolulu is conducted by the city's Department of Customer Services.


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How do I check Lost and Found Property?


You can contact our Records/Evidence Room at (808)529-3283 with questions related to lost property.


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Does HPD have a Police Auction?


HPD auction items are available through the Property Room Website


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Alarm Tracking and Billing Outsourcing


Q. I received a letter from the HPD Alarm Tracking and Billing Unit saying that the registration and tracking functions were being outsourced to a private company. What do I have to do?


A. No action is needed. The letter was to notify registrants of the change. It is not a bill nor do you need to submit a new permit application.


Q. Do I have to re-register my alarm permit?


A. No. If you already have a permit with the HPD, you do not need a new one from the Public Safety Corporation (PSC). Only new accounts need to register with the PSC.


Q. Will my current alarm permit be automatically transferred to the Public Safety Corporation?


A. Yes, it will be transferred over. Your permit expiration date will remain the same.


Q. Where should I mail my documents and payments?


A. Please mail to the Honolulu False Alarm Reduction Program at P.O. Box 29610, Honolulu, Hawaii 96820-2010. Make checks payable to the City and County of Honolulu.


Q. Will the HPD still respond to alarm calls?


A. Yes. The HPD will continue to respond to all alarm calls on Oahu.



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Fingerprinting Requests


The Honolulu Police Department does not provide fingerprinting services to the general public. To find organizations that does this type of service, Google search fingerprinting services in Honolulu. If your request is law enforcement related i.e. a request for fingerprinting from another law enforcement agency, please contact the Records Division at (808) 723-3258.



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