The Support Services Bureau (SSB), primarily the
Information Technology Division (ITD), shall be
responsible for telephone installation, relocation,
removal, and repair of departmental telephones.
INSTALLATION, RELOCATION, AND REMOVAL OF TELEPHONES
A. Routine Telephone Tasks
1. Requests for routine telephone service or repair
shall be submitted using the Department of Information Technology (DIT)
Request for Telephone Work e form. The e form request shall be
sent to the ITD mailbox via the requestor’s element commander.
2. A routine request for the relocation or removal of
existing telephones and installations of new telephones
where existing connectors are present can be performed by the ITD.
More extensive installations shall require the approval of the
SSB’s assistant chief (see section I B below).
B. Major Telephone Projects
A request for the installation of new telephones
or relocation of existing telephones shall be
prepared by the element commander in a To/From
report with appropriate justification.
The report shall be submitted through channels to
the SSB’s assistant chief.
1. The bureau chief shall review and approve
or disapprove the request.
2. When a request is approved, the SSB should
consult the Department of Design and Construction
(DDC) for feasibility and costs; it shall then send
a purchase request e form to the Finance Division for approval:
a. After approval of the request by the Finance
Division, the SSB shall prepare a Request for Telephone
Work e-form and submit it to the DDC for action; and
b. The SSB shall notify the requesting element
of the date that the work will be performed and
coordinate any further activities.
3. When a request is disapproved, the SSB
shall notify the requesting element.
C. Changes from or additions to the work
listed in the original request will not be performed;
a new request is required.
REPAIR OF TELEPHONES
Requests for the repair of telephones shall be
submitted to the ITD using the DIT Request for
Telephone Work e form. The e form request shall
be sent to the ITD mailbox via the requestor’s element commander.