This policy sets forth procedures for obtaining
telephone subscriber information and emergency
traces from telecommunications service providers.

SUBSCRIBER INFORMATION

Officers seeking records or other information
about a subscriber or customer of a telecommunications
service provider must obtain a search warrant,
administrative subpoena, court order, or the
written consent of the subscriber or customer.

EMERGENCY TRACES

A. Requests for emergency traces shall
be directed to the appropriate telecommunications
service provider via the Communications Division.

The Communications Division shall maintain a list
of emergency contact telephone numbers of
registered telecommunications companies providing
911 service in the state of Hawaii.

B. The requestor must provide the following:
name and organization, title or rank, call-back
telephone number, and justification for the request.