Employees of the Honolulu Police Department (HPD)
shall be guided by this directive in managing the
content on the HPD divisional web pages and the
HPD Community Policing Team (CPT) web pages and
responding to the divisional e-mailbox and on-line
reports connected with the HPD Internet website.
Proper oversight must be maintained according to this policy.

HPD INTERNET WEB PAGE CONTENT

A. Division commanders are responsible for
ensuring that the information posted on their
divisional web page is correct.

B. Corrections to divisional web pages shall
be forwarded to the commander of the Virtual
Unit, Office of the Chief, who shall ensure
that the layout of each divisional web page
is consistent.

The Virtual Unit shall conduct an annual
assessment of the website to check for
discrepancies and content updates, if necessary.

DIVISIONAL LIAISON

Element commanders who have a divisional web
page or CPT page on the HPD website shall
designate a liaison with the Virtual Unit to
ensure that the content on the web page is accurate and updated.

A. The divisional liaison shall be the point
of contact for facilitating information on the
respective divisional or CPT web page.

B. For elements authorized to post content
directly to their divisional web page, the
content shall first be reviewed and approved
by the element commander for content and
grammatical accuracy. Data released on divisional
or CPT web pages shall not conflict with departmental directives.
CONSISTENCY STANDARD

The commander of the Virtual Unit shall be
responsible for ensuring that the layout
of each page on the HPD Internet website
is consistent with the image set by the
Chief of Police. All web pages assigned
to a division must comply with the set standard.

HPD INTERNET WEB SITE E-MAILBOX SYSTEM

Each division commander with a divisional
e-mailbox on the HPD Internet website is
responsible for the timely service of e-mails
received from the public to their divisional
e-mailbox. (See the attachment for a list of
elements with HPD Internet website e-mailboxes.)

HPD CPT PAGES

A. The HPD website contains individual pages
for district CPTs as a resource to share
information with the public. The web page
allows for pictures, videos, and written text
to be uploaded to the page. A community
calendar is also available for public viewing,
which provides data on events happening in the
respective districts.

B. All photographs and video content to be
posted on the CPT pages must first be approved
by the Virtual Unit prior to posting.

1. The content for review shall be e mailed
to the Virtual Unit for approval.

2. The Virtual Unit shall review the content
and send the approved content back to the
respective element for posting.

C. Written text can be posted directly to the
web page by the respective CPT. The content
must be reviewed by a supervisor from the
respective CPT for accuracy prior to posting.

D. The contents of the CPT calendars on the
CPT pages are managed by the respective CPTs.
ONLINE REPORTING SYSTEM

A. The HPD Online Report System allows the
public to initiate police reports via the
HPD Internet website for specific types of
incidents.

The types of incidents that can be reported
online shall be approved by the Chief of
Police or designee.

B. When a report is received via the HPD
Online Report System, a notification e-mail
message will be sent to the element approving authority.

1. The element approving authority shall be
an officer at the rank of sergeant and above
assigned to the Alternative Call Servicing
(ACS) Unit. All notifications of pending
online reports shall be handled promptly by
the approving authority.

2. The element commander shall keep the Virtual
Unit’s Website Section updated on the name of
the element’s designated approving authority.

C. The element approving authority shall assign
the incident to an officer for review.

1. If during the review process an online report
is incomplete or needs clarification, the reviewer
shall send follow-up questions to the complainant
with instructions to complete the report. When
the report is resubmitted, a review of the report
is continued for completeness.

If an incident received does not meet the criteria
for online reporting, either the approving authority
or reviewer may reject the report. Upon rejection,
the system will automatically generate an e-mail
notification to the complainant stating the reason
for the rejection.

2. Upon completion, the reviewer shall obtain a
report number and submit the report electronically
via the Case Report System.

D. Element commanders shall ensure that the
online reports assigned to their division are
handled promptly.

E. The Virtual Unit’s Website Section shall
be responsible for providing training to
approving authorities, providing technical
assistance to users of the system, and
maintaining a current list of approving authorities.