In order to ensure the proper implementation of the city’s space
and equipment standards and the scheduling of electrical work,
standardized procedures will be used.
REQUESTS FOR SERVICE

All requests for major building improvements shall be
submitted in the element’s annual budget request.

A. Electrical Work

1. Requests for new or existing electrical work shall
be submitted via channels to the Support Services
Bureau (SSB) using the Department of Facility
Maintenance’s (DFM) Request for Repairs and/or
Minor Maintenance e-form.

The e-form is available on the city’s intranet

2. The assistant chief of the SSB shall submit all
approved requests to the DFM for further action.
All disapproved requests shall be returned to the
originator.

B. Repair and Maintenance Service

1. Requests for repair and maintenance service (e.g.,
burnt out ceiling lights, dirty air vents, etc.)
shall be submitted via channels to the SSB using
the city’s intranet e-form.

2. Mondays through Fridays, from 0745 to 1500 hours,
service requests for desk lights and/or desk
keys/locks as well as reports of water leaks,
dripping faucets, running
toilets, suspicious odors (electrical, gas, etc.)
or air conditioning or elevator problems should be
telephoned in to the SSB at

C. Repair of Damage Caused by Criminal Act

1. Requests to repair damage caused by criminal acts
shall be submitted via channels to the SSB using
the city’s intranet e-form. In addition to the
descriptive information required on the e-form,
the police report number and incident
classification shall be included.

2. The assistant chief of the SSB shall submit all
approved requests to the DFM for further action.
All disapproved requests shall be returned to the
originator.

AFTER-HOURS REPAIR AND MAINTENANCE SERVICES

A. The supervisor in charge of the watch shall determine
the need for emergency repair requests after hours; which
is 1500 to 0745 hours. Monday through Friday, and all
hours on weekends and holidays.
Any requests for repairs to nonhazardous items or to
equipment not needed to continue police operations
shall be held in abeyance until the following work day.

B. After-hours requests for any repairs requiring
immediate attention shall be routed to the
Communications Division at The supervisor in
charge of the Communications Division shall contact the
appropriate person and/or agency.
CUSTODIAL OR MAINTENANCE SERVICES

A. During regular business hours (between 0745 and
1630 hours), requests for special custodial services
shall be directed to the custodial or maintenance
office of the Alapai headquarters at

B. In the event that custodial or maintenance personnel
cannot be reached by telephone, the SSB should be
contacted.
REARRANGEMENT OF FURNITURE OR MODULAR WORKSTATIONS

A. Any requests for major rearrangements of furniture
shall be submitted in a To/From report with proper
justification from the element commander, via channels,
to the assistant chief of the SSB.

1. Modular furniture consists of all components of
modular workstations, including panels for
partitions (walls), work surfaces (counters used
as desks and credenzas), shelves, undersurface
cabinets (file drawers), tackboards, task lights,
and power poles providing power to specific
workstations.

2. Requests for any rearrangement of modular
workstations, which requires modification
involving electrical power, telephone power,
and/or computer access (identifiable by poles
which provide appropriate power), require the
To/From report.

Panels which derive power from power poles shall
be moved only by Department of Design and
Construction (DDC) personnel or licensed
electrical contractors.

3. Work surfaces, shelves, cabinets, tackboards, and
task lights can be rearranged within each
individual workstation to suit the occupant’s
needs with no requirement of a report.

a. With the exception of the tackboard, no other
area of the panel surface shall be used for
tacks, pins, or other items which can
penetrate and possibly damage the fabric
surface of the panel.

b. Nothing that requires surface penetration
shall be attached to the top or underside of
any work surface.

B. The To/From report shall be received by the assistant
chief of the SSB no less than 30 days prior to the need
for such service.

C. The assistant chief of the SSB shall submit all
approved requests to the DDC for further action. All
disapproved requests shall be returned to the
originator.