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The 9-1-1 call screeners answer all 9-1-1 calls and transfer the calls to the appropriate emergency services agency (police, fire, ambulance, suicide crisis center, poison control center, military) requested by the caller. The following statements pertain to the callscreener function.
Persons who dial 9-1-1 and ask for "Police" are transferred by the callscreener to the police calltaker section. The police calltaker is responsible for determining what the caller needs and to dispatch the appropriate resources to the incident reported.
